English channel-separated call-center audio, PII-redacted transcriptions

A collection of channel separated customer service audio calls with pii redacted transcriptions, in various domains like tech, healthcare, manufacturing, furniture, etc. in most cases, the customers are native english speakers, but the customer service representatives may not be. initially, the audio files were stored in flac format (16khz) before being compressed into ogg (48khz). 11,000 hours is available in ogg format and 5,000 hours in flac.