Portuguese(Brazil) Unscripted Call Center Telephony speech dataset | 200 Hours | Speech Data

Portuguese(Brazil) Unscripted Call Center Telephony speech dataset, covers medical, banking, logistics domains, including terms and emotions in call center scenario, mirrors real-world interactions. Transcribed with text content, speaker's ID and other attributes. Our dataset was collected from extensive and diversify speakers, geographicly speaking, enhancing model performance in real and complex tasks. Quality tested by various AI companies. We strictly adhere to data protection regulations and privacy standards, ensuring the maintenance of user privacy and legal rights throughout the data collection, storage, and usage processes, our datasets are all GDPR, CCPA, PIPL complied. Format 8kHz 16bit, wav, mono channel Recording condition Phone recording system, with low background noise (call center scenario) Recording content Spontaneous inbound and outbound callings in typical domain, such as medical, banking, logistics, retail Country Brazil(BRA) Language(Region) Code pt-BR Language Portuguese Features of annotation Transcription text, timestamps, speaker ID, noise symbols, sensitive information. Accuracy Word Accuracy Rate (WAR) 98%(punctuation, sentence symbols, accent and other non-speech labeling are not included in accuracy statistics due to subjectivity)